We have a non-refund policy, which means you are not eligible to request a refund after placing your order.
Exchanges
In case of a technical issue or broken part of the product, you can contact [email protected] for technical support. You’ll need the receipt or proof of purchase.
If our technical support team is not able to fix your issue online, you are eligible to send back the broken part of the product for repair/exchange depending on the situation. To be qualified for either repair or exchange, your device needs to be within the warranty time. Warranty times can vary between the manufacturers. So please have a look at the warranty time before purchasing a product.
Please note that the address for exchanging/repairing parts will be provided once the technical team is not able to fix the technical issue or broken part of the client via email/phone communication. The costs for sending a broken part back for exchange/repair are borne by the customer.
If you are eligible for an exchange/repair, we’ll send the instructions on how and where to send your package. Items sent back to us without first requesting an exchange/repair will not be accepted.
You can always contact us for any exchange/technical questions at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.